Claude Serve customers betterVendor case study

Anthropic: chat/service agents

50.8%per Fin

Bought rather than built a support agent; used Claude to restructure macros and snippets, routed free-user questions to AI so humans could focus on enterprise and power users, and ran a content hackathon to raise resolution.

Industry: AI software (B2B + consumer)
Tools named: Intercom Fin (powered by Claude)

Reported results (as quoted): "50.8% resolution rate: More than half of all customer queries are now resolved by AI, up from 36% at launch."; "in the first month, we'd already saved over 1,700 hours of our team's time"; hackathon doubled snippets and raised resolution "by 5.5% in just one week."

Note: Anthropic is also Fin's model supplier, so not a neutral reference.

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Source

Company: Anthropic · Vendor case study · https://fin.ai/customers/anthropic

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