Salesforce: chat/service agents
First Agentforce tester in Germany: launched AI agents to selected customers and supply partners for 24/7 answers to sales-order and product inquiries, proactive order-update follow-ups, and recommended next actions, with plans to expand to more regions.
Industry: Chemicals & ingredients distribution
Tools named: Salesforce Agentforce
Reported results (as quoted): None reported ("Based on the successful pilot, Brenntag will expand the initial trial").
Note: Pilot-stage announcement.
Source
Company: Brenntag · Company announcement · https://corporate.brenntag.com/en/media/news/brenntag-implements-autonomous-ai-agents-on-its-salesforce-platform-as-first-customer-in-germany.html · Published Nov 5, 2024
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