Palantir Foundry / AIP: Help support agents identify the right part while on a customer call
In an AIPCon 10 talk posted by Palantir, Parts Town's CEO says PartsIQ, built on Palantir AIP and the Ontology, helps customer support agents identify the right replacement part from partial details using equipment manuals, service records, images, past call transcripts and historical knowledge. The agent can then create a quote for the part, and Palantir says the same Ontology extends to dispatch and work-order routing for 1,800 field technicians. No outcome figures published.
How to do it
- Load equipment, manuals, service records and past support calls into the ontology
- Give support agents an assistant that narrows down the right part during the call
- Create the replacement quote and log the resolution for the next caller
Source
Vendor case study · https://www.linkedin.com/posts/palantir-technologies_at-aipcon-10-parts-town-shows-how-palantir-activity-7473010558749917186-amUw · Published Jun 17, 2026
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